Shipping Policy
At Voguem, we prioritize delivering an exceptional shopping experience, with efficient and reliable shipping at the core of our service. Please take a moment to review our shipping and delivery policies to ensure a smooth shopping experience.
Collaboration with Reputable Partners
Voguem collaborates with trusted transport and courier agencies to ensure swift and secure delivery of your orders. However, we are not responsible for delays caused by incomplete or inaccurate address information. If reshipment is required due to address issues, customers will bear the re-shipping charges and any associated fines or penalties.
Delivery Timeframes
We aim to deliver your orders within approximately 4-6 working days from the date of shipment. All orders are dispatched through reliable courier partners and will be delivered directly to your doorstep.
Shipping Address
To ensure timely delivery, please provide a complete and accurate shipping address, including the postal code or zip code. Your billing address should match the one linked to your payment method, while your shipping address is where we’ll deliver your order.
Customer Responsibility for Shipping Charges
For size-related issues due to customer selection errors or dissatisfaction with product quality, customers will be responsible for both outbound and return shipping charges.
Preferred Courier Partners
Voguem partners with reputable logistics providers, including FedEx, EcomExpress, Delhivery, Xpressbees, and Dotzot, ensuring reliable delivery within 48-72 hours to major cities in India.
Alternate Shipping Options
For bulk orders or special shipping requirements, contact us at shopvoguem@gmail.com. Upon request, we may offer customized shipping solutions.
Split Shipments
If you order multiple products, shipments may arrive separately, depending on product availability and different warehouse locations.
Product Origin
All Voguem products are shipped from India.
Refunds & Returns Due to Shipping Delays
Voguem does not issue refunds, replacements, or exchanges solely due to shipping delays. However, at our discretion, we may offer store credit for future purchases.
Delay Notifications
In case of delays due to stock unavailability or unforeseen circumstances, we will notify you via email.
Estimated Shipment Time
The estimated shipment time displayed on our website is indicative and may vary. For a more accurate estimate, please contact us via email at shopvoguem@gmail.com with your order number.
Transit Risk
All orders are fully insured at no additional cost to customers. In the rare event of lost shipments during transit, Voguem will reprocess your order. However, we are not responsible for lost packages or damages post-delivery.
Tracking Your Shipment
Once your package is dispatched, we will send shipment details and tracking information via email. Please note that tracking numbers may take up to 24 business hours to become active.
Request for Address Change
If you need to update your shipping address, please make the request within 24 hours of placing your order by emailing shopvoguem@gmail.com.
Ready to Ship Collection
Explore our Ready to Ship section for last-minute orders, ensuring delivery within the next 4-6 business days.
Delays
While we strive to meet all shipment timelines, occasional unforeseen delays may occur. In such cases, we may offer store credit or special benefits on a case-by-case basis.
Custom Duty (International Orders)
For international orders, customs duties or import charges may apply based on your country’s regulations. These charges are the customer’s responsibility.
For any inquiries or assistance, please contact us at shopvoguem@gmail.com.
Thank you for choosing Voguem! We look forward to serving you at voguem.in.